Last Updated: July 20, 2026

Welcome to OBSIDOVIA. These Terms of Service ("Terms") govern your access to and use of our website, online store, products, services, and related features.

Throughout these Terms, "OBSIDOVIA," "we," "us," and "our" refer to Noury Ecom Group LLC, the legal entity operating the OBSIDOVIA online store. "You," "your," and "customer" refer to any person who accesses our website, uses our services, or places an order through our online store.

By accessing our website, using our services, or purchasing products from us, you agree to be bound by these Terms and by the policies referenced in them.

If you do not agree with these Terms, you should not use our website, services, or purchase products from our store.

1. Online Store Terms

By using this website or placing an order, you represent that you are at least the age of majority in your jurisdiction or that you have permission from a parent or legal guardian where required by applicable law.

You may not use our products, website, or services for any unlawful, fraudulent, abusive, harmful, infringing, or unauthorized purpose.

You may not transmit viruses, malicious code, or any other technology intended to interfere with the security, availability, or operation of our website or services.

2. Products and Product Information

We make reasonable efforts to display product descriptions, photographs, colors, sizes, specifications, materials, and other product information as accurately as possible.

However, product appearance may vary depending on device displays, screen settings, lighting, photography, manufacturing variations, and other factors beyond our reasonable control.

Measurements and sizing information are provided as general guidance. Customers should review the applicable size guide before placing an order.

Product availability, specifications, designs, materials, pricing, and other information may be changed, corrected, or updated without prior notice where permitted by applicable law.

3. Fulfillment and Third-Party Service Providers

OBSIDOVIA may use third-party service providers, suppliers, fulfillment partners, warehouses, logistics providers, payment processors, technology providers, and shipping carriers to operate our online store and fulfill customer orders.

Products may be processed, fulfilled, or shipped from different locations depending on product availability, customer destination, inventory, and logistical requirements.

An order containing multiple products may be delivered in separate packages and may have separate tracking numbers or delivery dates.

OBSIDOVIA remains the customer's primary point of contact for questions regarding orders placed through our online store.

4. Orders

Placing an order does not automatically guarantee acceptance or fulfillment of the order.

We reserve the right, where permitted by applicable law, to refuse, limit, cancel, delay, or review an order for reasons including suspected fraud, payment issues, incorrect pricing, product unavailability, shipping restrictions, inaccurate customer information, suspected resale or abuse, or other legitimate operational, security, or legal reasons.

If we cancel an order after payment has been successfully collected, we will issue an appropriate refund to the original payment method.

5. Billing and Account Information

You agree to provide current, complete, and accurate billing, contact, payment, and shipping information for all purchases made through our store.

You are responsible for reviewing your order information before submitting an order, including product selection, size, quantity, shipping address, billing information, and contact details.

We may cancel or delay an order when payment authorization fails, order information cannot be verified, or we reasonably suspect unauthorized or fraudulent activity.

If you create a customer account, you are responsible for maintaining the confidentiality of your account credentials and for activity occurring through your account.

6. Prices, Payments, and Taxes

Product prices are displayed on our website and may change from time to time without prior notice where permitted by applicable law.

The price charged for an order will generally be the price displayed at checkout when the order is submitted, subject to the correction of obvious pricing or technical errors.

Shipping charges, taxes, customs duties, import fees, and other applicable charges may be added at checkout or may become payable depending on the destination, shipping method, and applicable law.

Payments are processed through third-party payment service providers. OBSIDOVIA does not directly store complete payment card details submitted through the checkout system.

By submitting payment information, you represent that you are authorized to use the selected payment method.

7. Shipping and Delivery

Order processing times, estimated delivery timeframes, shipping charges, tracking procedures, split shipments, customs information, and shipping-related issues are described in our Shipping Policy.

Delivery dates and shipping timeframes are estimates unless we expressly state otherwise.

Delays may occur due to shipping carrier operations, customs procedures, weather conditions, public holidays, high order volumes, incorrect address information, or circumstances outside our reasonable control.

Customers are responsible for providing complete and accurate shipping information when placing an order.

OBSIDOVIA is not responsible for delays or delivery problems caused by inaccurate, incomplete, or outdated shipping information provided by the customer.

8. Returns

Return eligibility, return request periods, return authorization requirements, return addresses, return shipping responsibilities, exchanges, and non-returnable products are described in our Return Policy.

Customers must contact OBSIDOVIA Customer Support and receive return instructions before sending products back.

Products returned without authorization, to an incorrect address, or outside the applicable return period may be refused or may not qualify for a refund.

For return assistance, contact support@obsidovia.com.

9. Refunds

Refund eligibility, damaged or incorrect products, missing orders, refund methods, refund processing times, shipping fee treatment, partial refunds, and other financial resolutions are described in our Refund Policy.

Approved refunds are generally issued to the original payment method used for the purchase.

After a refund is issued, additional processing time may be required by the customer's bank, card issuer, or payment provider before the funds become visible.

Original shipping charges, return shipping charges, customs duties, taxes, and other fees may be non-refundable except where required by applicable law or expressly stated in our policies.

10. Order Cancellations

Customers who wish to cancel or change an order should contact us as soon as possible at support@obsidovia.com.

We cannot guarantee that an order can be cancelled or modified after it has been submitted.

Once an order has entered processing, fulfillment, production, or shipping, cancellation or modification may no longer be possible.

If an order cannot be cancelled, the customer may request a return after delivery, subject to our Return Policy and Refund Policy.

11. Promotions and Discount Codes

Promotions, discount codes, free shipping offers, gifts, and other special offers may be subject to additional conditions, eligibility requirements, expiration dates, product exclusions, territorial limitations, and usage restrictions.

Unless otherwise stated, promotional offers cannot be combined, transferred, exchanged for cash, or applied to previous purchases.

We may cancel, modify, suspend, or refuse a promotional offer where we reasonably believe fraud, misuse, technical error, or unauthorized activity has occurred.

12. Intellectual Property

The OBSIDOVIA name, branding, logos, graphics, website design, product presentation, photographs, videos, original text, and other content owned by OBSIDOVIA or Noury Ecom Group LLC are protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, publish, display, sell, license, exploit, or use our protected content for commercial purposes without prior written authorization, except where permitted by applicable law.

Access to our website does not transfer ownership of any intellectual property or grant any license other than the limited right to use the website for personal, lawful, and non-commercial purposes.

13. Reviews, Feedback, and User Content

If you submit reviews, photographs, videos, comments, suggestions, feedback, or other content to OBSIDOVIA, you represent that you have the right to submit that content and that it does not violate applicable law or the rights of another person.

You also represent that submitted content does not contain malicious code, misleading information, unlawful material, or content that infringes another person's intellectual property, privacy, or other rights.

We may moderate, refuse, remove, or decline to publish user content where reasonably necessary.

By submitting feedback or suggestions, you acknowledge that we may use that feedback to improve our products, services, and customer experience without an obligation to compensate you, except where required by applicable law.

14. Third-Party Services and Links

Our website may use or provide access to third-party services, payment providers, shipping carriers, applications, social media platforms, analytics providers, and external websites.

Third-party services may be governed by their own terms, policies, and privacy practices.

We are not responsible for the content, availability, security, accuracy, or practices of third-party websites or services that operate independently from OBSIDOVIA.

Accessing third-party services or websites is at the customer's own discretion and subject to the applicable third party's terms.

15. Prohibited Uses

You may not use our website, products, content, or services for unlawful, fraudulent, deceptive, abusive, infringing, harmful, or unauthorized purposes.

• Violate applicable laws, regulations, or the rights of others.
• Submit false, misleading, or fraudulent information.
• Distribute malware, viruses, or harmful code.
• Interfere with the security or operation of our website.
• Attempt unauthorized access to accounts, systems, or networks.
• Collect customer information without authorization.
• Scrape, copy, or reproduce website content for commercial purposes.
• Place orders for unauthorized resale, fraudulent activity, or abusive purposes.

We may restrict or terminate access to our website or services when we reasonably believe these Terms have been violated.

16. Disclaimer of Warranties

To the maximum extent permitted by applicable law, our website and services are provided on an "as available" and "as is" basis.

We do not guarantee that the website will always be available, uninterrupted, error-free, secure, or free from technical problems.

Product-specific warranties, if any, will be stated on the applicable product page or provided as required by law.

Nothing in these Terms excludes warranties, guarantees, consumer rights, or other protections that cannot lawfully be excluded, restricted, or limited.

17. Limitation of Liability

To the maximum extent permitted by applicable law, OBSIDOVIA, Noury Ecom Group LLC, and their service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or relating to the use of our website, services, or products.

To the maximum extent permitted by applicable law, our total liability for a claim relating to a specific order will not exceed the amount paid by the customer for the product or order giving rise to the claim.

Nothing in these Terms limits or excludes liability where doing so would be prohibited by applicable law, including liability for fraud, willful misconduct, or mandatory consumer protection obligations.

18. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, website, services, products, policies, technologies, or legal requirements.

The updated version will be posted on this page with a revised "Last Updated" date.

Your continued use of our website or services after updated Terms are posted constitutes acceptance of the updated Terms to the extent permitted by applicable law.

19. Governing Law

These Terms and any disputes arising from or relating to them will be governed by the laws of the State of Wyoming, United States, without regard to conflict-of-law principles.

This governing law provision does not limit any mandatory consumer protection rights available to customers under the laws of their country, state, province, or jurisdiction of residence.

Nothing in these Terms prevents a customer from exercising rights or remedies available under applicable mandatory consumer protection laws.

20. Contact Information

For order assistance, shipping, tracking, returns, refunds, damaged items, or product-related support:

Customer Support:
support@obsidovia.com
Response Time: Within 1–2 business days

For general questions about OBSIDOVIA, our website, or these Terms:

General Inquiries:
hello@obsidovia.com

For partnerships, collaborations, wholesale opportunities, press, media, or other business-related requests:

Business Inquiries:
business@obsidovia.com

Legal Entity: Noury Ecom Group LLC
Brand: OBSIDOVIA