Last Updated: July 9, 2026

This Privacy Policy describes how Noury Ecom Group LLC, operating under the OBSIDOVIA brand ("OBSIDOVIA," "we," "us," or "our"), collects, uses, discloses, and otherwise processes personal information when you visit our website, use our online store, place an order, communicate with us, or otherwise interact with our services.

By using our website and services, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with OBSIDOVIA, we may collect contact information, order information, transaction information, customer support information, device information, website usage information, and marketing preferences.

• Contact information, such as name, email address, telephone number, billing address, and shipping address.
• Order and transaction information, such as products purchased, order numbers, purchase history, returns, refunds, and shipping information.
• Customer support information, including messages, inquiries, photographs, videos, and information you provide when contacting us.
• Device and technical information, such as IP address, browser type, device type, operating system, and similar technical data.
• Website usage information, such as pages viewed, products viewed, links clicked, referring websites, and shopping activity.

2. Information You Provide Directly

We collect personal information that you provide when you place an order, create or use a customer account, subscribe to marketing communications, submit a contact form, request a return or refund, report an order issue, or otherwise communicate with us.

3. Information Collected Automatically

When you use our website, certain information may be collected automatically through cookies, pixels, tags, log files, local storage, and similar technologies.

This may include IP address, browser type, device information, approximate location derived from IP address, pages viewed, products viewed, referring website, and interactions with our online store.

4. Information We Receive from Third Parties

We may receive personal information from third parties that help us operate our business, including ecommerce platforms, payment processors, fulfillment providers, logistics providers, shipping carriers, analytics providers, advertising partners, fraud prevention providers, and other service providers.

5. How We Use Personal Information

We may use personal information to:

• Provide, operate, maintain, and improve our online store and services.
• Process payments, orders, transactions, returns, and refunds.
• Fulfill, ship, deliver, and track customer orders.
• Communicate with customers about orders, deliveries, returns, refunds, and customer support.
• Detect, investigate, and prevent fraud, unauthorized transactions, abuse, and security incidents.
• Comply with legal obligations, enforce our policies, and protect our rights.
• Analyze website performance and improve customer experience.
• Send marketing communications when permitted by applicable law.

6. How We Disclose Personal Information

We may disclose personal information to third parties when reasonably necessary to operate our business, provide our services, fulfill customer orders, comply with legal obligations, or protect our rights.

These third parties may include:

• Ecommerce and website hosting providers.
• Payment processors and financial service providers.
• Suppliers, fulfillment providers, warehouses, and logistics partners.
• Shipping carriers and delivery service providers.
• Customer support and communications providers.
• Analytics and website performance providers.
• Advertising and marketing partners, subject to applicable law and privacy choices.
• Fraud prevention, security, and risk management providers.
• Professional advisers and legal authorities when required by law.

7. Order Fulfillment and Shipping

OBSIDOVIA may use third-party suppliers, fulfillment providers, warehouses, logistics providers, and shipping carriers to process and deliver customer orders.

To fulfill an order, we may provide these service providers with personal information reasonably necessary to process and deliver the order, such as name, shipping address, telephone number, email address, product information, and order details.

Orders may be processed or shipped from different fulfillment locations depending on product availability, destination, and logistical requirements.

8. Payment Processing

Payments made through our online store are processed by third-party payment providers.

Payment providers may collect and process payment information, billing information, transaction details, device information, and other information necessary to process payments, prevent fraud, manage disputes, and comply with legal obligations.

OBSIDOVIA does not directly store complete payment card numbers submitted through the checkout system.

9. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, local storage, and similar technologies to operate our website, remember customer preferences, maintain shopping cart functionality, analyze website traffic, measure performance, prevent fraud, and support marketing and advertising.

You may be able to control certain cookies through your browser settings or privacy controls made available through our website.

10. Analytics and Advertising

We may use analytics and advertising technologies to understand how visitors interact with our website, measure marketing performance, improve our services, and provide relevant advertising where permitted by applicable law.

11. Marketing Communications

If you subscribe to receive marketing emails or promotional communications, we may use your contact information to send information about products, offers, promotions, and store updates.

You may unsubscribe from marketing emails by using the unsubscribe link included in the communication.

Even if you unsubscribe, we may still send non-promotional communications related to orders, transactions, customer service, or security.

12. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, process orders, maintain transaction records, comply with legal and tax obligations, resolve disputes, prevent fraud, enforce agreements, and protect our rights.

13. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.

14. International Data Transfers

Because OBSIDOVIA operates an online store and uses service providers that may operate in multiple countries, personal information may be processed, transferred, or stored outside the country where you live.

15. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to access, correct, delete, restrict, object to processing, request portability, withdraw consent, or opt out of certain advertising-related processing where applicable.

Privacy rights are not absolute and may be subject to exceptions or limitations under applicable law.

16. How to Exercise Your Privacy Rights

To submit a privacy request, contact us at support@obsidovia.com.

Please clearly state that your request concerns privacy and provide enough information for us to identify the relevant customer records and understand your request.

We may need to verify your identity before completing certain requests.

17. Children's Privacy

Our online store is not intended for children, and we do not knowingly collect personal information from children in violation of applicable law.

18. Third-Party Websites and Services

Our website may contain links to third-party websites or use third-party services. We are not responsible for the privacy, security, content, or practices of third parties that operate independently from OBSIDOVIA.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, services, technologies, legal requirements, or other operational reasons.

The updated Privacy Policy will be posted on this page with a revised "Last Updated" date.

20. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or wish to submit a privacy request, please contact OBSIDOVIA Customer Support.

Email: support@obsidovia.com
Response Time: Within 1–2 business days