Last Updated: July 20, 2026

Thank you for shopping with OBSIDOVIA. This Return Policy explains the conditions and procedures for requesting and completing an eligible product return.

Because orders may be processed and shipped through different third-party fulfillment and logistics locations, all returns must be authorized by OBSIDOVIA Customer Support before any product is sent back.

Return Request Period

Customers may request a return within 30 days of confirmed delivery.

Return requests submitted after the applicable return period may not be accepted, except where otherwise required by applicable law.

Return Eligibility

To be eligible for a return, the product must generally be:

• Unworn, unused, and unwashed.
• In the same condition in which it was received.
• Free from damage, stains, odors, alterations, or signs of use caused after delivery.
• Returned with original tags, accessories, and packaging when these were provided with the product.
• Accompanied by valid proof of purchase or an OBSIDOVIA order number.
• Returned according to the instructions provided by OBSIDOVIA Customer Support.

Products that do not meet these conditions may not be accepted for return.

How to Request a Return

To request a return, contact OBSIDOVIA Customer Support at support@obsidovia.com before sending any product back.

Please include:

• Your full name.
• Your OBSIDOVIA order number.
• The email address used to place the order.
• The product or products you wish to return.
• The reason for requesting the return.
• Clear photographs or videos if the product is damaged, defective, incorrect, or materially different from the product ordered.

Our Customer Support team will review the request and provide further instructions if the return is approved.

Return Authorization

Submitting a return request does not automatically guarantee that the return will be accepted.

OBSIDOVIA Customer Support will review the order information, reason for return, product condition, supporting evidence where applicable, and other relevant circumstances before providing return instructions.

Products returned without prior authorization may not be accepted or processed.

Return Address

OBSIDOVIA does not provide one universal return address for all orders.

The authorized return destination may vary depending on the product, fulfillment location, shipping destination, supplier requirements, and circumstances of the return request.

If a return is approved, OBSIDOVIA Customer Support will provide the applicable return instructions and authorized return destination.

Products sent to the original sender address, the address shown on the shipping package, or any other unauthorized location may not be accepted or processed.

Customer-Initiated Returns

Customer-initiated returns may include a change of mind, ordering the wrong size, selecting the wrong color or product, or another reason unrelated to a damaged, defective, or incorrect product.

For eligible customer-initiated returns, the customer is generally responsible for return shipping costs unless otherwise stated by OBSIDOVIA Customer Support or required by applicable law.

Customers must follow the authorized return instructions provided by OBSIDOVIA Customer Support.

Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If you receive a product that is damaged, defective, incorrect, or materially different from the product ordered, contact us as soon as reasonably possible at support@obsidovia.com.

Please provide your order number and clear photographs or videos showing the product, packaging, shipping label where relevant, and the reported issue.

Depending on the circumstances, returning the product may not always be required. OBSIDOVIA Customer Support will review the request and provide the appropriate instructions.

Any replacement, reshipment, refund, partial refund, or other financial resolution will be handled according to our Refund Policy.

Non-Returnable Products

The following products may not be eligible for return:

• Products that have been worn, washed, used, altered, or damaged after delivery.
• Products with stains, odors, damage, or signs of use caused after delivery.
• Products returned after the applicable return request period.
• Products returned without prior authorization.
• Products sent to an unauthorized return address.
• Products missing original tags, accessories, or packaging when these were provided with the product.
• Gift cards.
• Personalized, customized, or made-to-order products, except where the product is damaged, defective, incorrect, or otherwise eligible for a remedy under applicable law.
• Products clearly identified as final sale before purchase, except where a return or other remedy is required by applicable law.

Sale Items

Unless a product is clearly identified as final sale before purchase, eligible sale items may be returned subject to the conditions of this Return Policy.

Products clearly identified as final sale are not eligible for change-of-mind returns, except where otherwise required by applicable law.

Exchanges

OBSIDOVIA does not guarantee direct exchanges because product availability and fulfillment locations may change.

If you need a different size, color, or product, contact us at support@obsidovia.com.

Depending on product availability and the circumstances of the request, we may provide return instructions and recommend placing a new order for the desired product.

Return Shipping and Tracking

When the customer is responsible for arranging return shipping, the customer must use the authorized return destination and follow the return instructions provided by OBSIDOVIA Customer Support.

We strongly recommend using a trackable shipping service and keeping the shipping receipt and tracking information until the return process has been completed.

OBSIDOVIA is not responsible for unauthorized returns sent to an incorrect location or for customer-arranged return shipments lost in transit, except where otherwise required by applicable law.

Return Inspection

Returned products may be inspected after they are received at the authorized return destination.

The product condition, return authorization, and compliance with the return instructions may be reviewed before the return process is completed.

If the returned product does not meet the requirements of this Return Policy, the return may be rejected or another appropriate resolution may be offered, subject to applicable law.

Refunds

Return approval does not automatically mean that a refund has been issued.

Refund eligibility, refund methods, processing timelines, shipping fee treatment, partial refunds, and other financial resolutions are explained separately in our Refund Policy.

Contact Us

For questions about returns or to request a return, please contact OBSIDOVIA Customer Support.

Email: support@obsidovia.com
Response Time: Within 1–2 business days