Return Policy

At OBSIDOVIA, we want you to feel confident when shopping with us. Please review our Return Policy carefully before requesting a return.

1. Return Eligibility

We accept returns for eligible items within 14 days of the confirmed delivery date.

To be eligible for a return, the item must be:

• Unused, unworn, and unwashed;
• In its original condition;
• Returned with original tags and packaging, where applicable;
• Not marked as final sale or non-returnable.

2. Non-Returnable Items

Certain items are not eligible for return. These may include:

• Final sale items;
• Gift cards;
• Custom or personalized products;
• Items returned in used, damaged, washed, or altered condition not caused by us.

3. How to Request a Return

To request a return, please contact us by email within the return window and include your order number and the reason for your return request.

Returns sent without prior approval may not be accepted.

4. Return Shipping

Unless the item is incorrect, damaged, or defective upon arrival, customers are responsible for return shipping costs.

Original shipping charges are non-refundable unless otherwise required by law or unless the return is due to our error.

5. Damaged, Incorrect, or Defective Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery and include clear photos of the issue.

Once reviewed and approved, we may offer a replacement, store credit, or proceed according to our Refund Policy.

6. Refused or Undeliverable Packages

If an order is refused by the customer or returned due to an incomplete or incorrect shipping address, we reserve the right to deduct any return shipping or handling costs where applicable.

7. Contact

For return inquiries, please contact:

OBSIDOVIA
Email: support@obsidovia.com