Last Updated: July 9, 2026

Thank you for shopping with OBSIDOVIA. We work with third-party fulfillment and logistics partners to process and deliver customer orders.

This Shipping Policy explains our order processing times, estimated delivery timeframes, tracking procedures, shipping charges, and how we handle shipping-related issues.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays will begin processing on the next business day.

Once an order has entered fulfillment, we may not be able to modify or cancel it.

Estimated Delivery Times

Delivery times vary depending on destination, product availability, fulfillment location, selected shipping method, carrier operations, and other logistical factors.

• United States: 5–15 business days after processing
• International destinations: 7–25 business days after processing

These timeframes are estimates and are not guaranteed delivery dates.

Shipping Origin

Orders may be fulfilled and shipped from different fulfillment locations depending on product availability, destination, and logistics requirements.

Split Shipments

If an order contains multiple products, items may be shipped separately. Customers may receive multiple packages and separate tracking numbers for the same order.

Shipping Charges

Shipping charges, when applicable, are displayed at checkout before the customer completes the purchase.

From time to time, OBSIDOVIA may offer free shipping promotions or shipping discounts. The shipping charges shown at checkout will apply to the order.

Order Tracking

When tracking information is available, customers will receive a shipping confirmation email with their tracking number or tracking link.

Tracking information may take several business days to update after the order has shipped.

If your tracking information has not updated for an extended period, please contact us at support@obsidovia.com.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing complete and accurate shipping information when placing an order.

If you notice an error in your shipping address, contact us immediately at support@obsidovia.com.

We cannot guarantee that an address can be changed after an order has entered processing or fulfillment.

Delivery Delays

Estimated delivery times are provided for informational purposes and are not guaranteed.

Delays may occur due to customs inspections, carrier disruptions, weather, holidays, peak shipping periods, or circumstances outside our reasonable control.

Lost Packages

If tracking information indicates that a package may be lost in transit, contact us at support@obsidovia.com.

We will review the available tracking information and assist with an appropriate resolution when possible.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please check the delivery location, ask household members or neighbors, and contact the carrier for additional delivery information.

If you are still unable to locate it, contact us at support@obsidovia.com.

Customs, Duties, and Import Taxes

International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country.

Unless otherwise stated at checkout or required by applicable law, customers are responsible for customs duties, import taxes, and similar charges.

Order Cancellations

If you wish to cancel an order, contact us as soon as possible at support@obsidovia.com.

Once an order has been processed, fulfilled, or shipped, cancellation may no longer be possible.

Shipping Restrictions

We reserve the right to restrict shipping to certain destinations due to carrier limitations, legal requirements, logistics restrictions, or operational considerations.

Contact Us

For questions about shipping, delivery, or tracking, please contact OBSIDOVIA Customer Support.

Email: support@obsidovia.com
Response Time: Within 1–2 business days