Shipping Policy

At OBSIDOVIA, we are committed to delivering your order as efficiently and reliably as possible. Please review the information below regarding our order processing, shipping timelines, and delivery terms.

1. Order Processing Time

Orders are typically processed within 1 to 5 business days after payment has been successfully confirmed.

Processing times may vary during periods of high demand, product launches, holidays, or promotional campaigns.

2. Estimated Delivery Time

Once your order has been processed and shipped, estimated delivery times generally range between 5 to 15 business days, depending on your shipping destination.

Please note that delivery times are estimates only and are not guaranteed. Actual delivery may be affected by customs clearance, local postal services, weather conditions, carrier delays, or other circumstances beyond our control.

3. Shipping Locations

OBSIDOVIA currently ships to selected countries and regions. Shipping availability may vary depending on the product, carrier limitations, or local import regulations.

If we are unable to ship to your location after your order is placed, we will contact you using the email address provided at checkout.

4. Shipping Fees

Shipping fees, if applicable, are calculated and displayed at checkout before you complete your purchase.

From time to time, we may offer promotional shipping rates or free shipping on selected orders.

5. Tracking Information

When available, tracking information will be sent to the email address provided at checkout once your order has been shipped.

Please allow a short period for tracking details to update after shipment confirmation is issued.

6. Delays and Carrier Issues

While we do our best to ensure timely delivery, OBSIDOVIA is not responsible for shipping delays caused by carriers, customs, force majeure events, incorrect shipping information, or local delivery disruptions.

Delivery delays do not automatically qualify an order for cancellation or refund unless otherwise required by applicable law.

7. Incorrect Shipping Information

Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete.

OBSIDOVIA is not responsible for orders that are delayed, lost, or returned due to incomplete, incorrect, or undeliverable address details provided by the customer.

8. Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or additional fees imposed by the destination country.

These charges, when applicable, are the responsibility of the customer and are not included in the product price or shipping fee unless explicitly stated otherwise.

9. Lost or Stolen Packages

If your tracking information indicates that your package has been delivered but you have not received it, please contact the shipping carrier first. You may also contact us for support.

OBSIDOVIA is not liable for lost or stolen packages confirmed as delivered by the carrier, but we will do our best to assist you in resolving the issue.

10. Contact

If you have any questions about shipping or delivery, please contact us at:

OBSIDOVIA
Email: support@obsidovia.com