Refund Policy

At OBSIDOVIA, we aim to handle refund requests fairly and transparently. Please review our Refund Policy below.

1. Refund Eligibility

Refunds may be approved for eligible returned items that meet the conditions outlined in our Return Policy.

Refunds may also be considered in cases where an item arrives damaged, defective, incorrect, or where required by applicable law.

2. Refund Approval

Once your returned item is received and inspected, we will notify you whether your refund request has been approved or denied.

We reserve the right to deny refunds if returned items do not meet our return eligibility requirements.

3. Refund Method

Approved refunds will be issued to the original payment method used at checkout unless otherwise required by law.

We do not guarantee refunds to alternative payment methods.

4. Refund Processing Time

If your refund is approved, it will typically be processed within 5 to 10 business days.

Actual posting times may vary depending on your payment provider, bank, or card issuer.

5. Partial Refunds

In certain situations, partial refunds may be issued where appropriate, including but not limited to:

• Items not returned in original condition;
• Items returned with missing parts or packaging not caused by us;
• Orders subject to handling or return-related deductions where permitted.

6. Non-Refundable Charges

Original shipping charges are generally non-refundable unless the refund is due to our error, a defective item, an incorrect item, or where required by law.

7. Chargebacks

If you experience an issue with your order, we encourage you to contact us first so that we can attempt to resolve the matter promptly before a payment dispute or chargeback is initiated.

8. Contact

For refund inquiries, please contact:

OBSIDOVIA
Email: support@obsidovia.com