Last Updated: July 9, 2026

Thank you for shopping with OBSIDOVIA. This Refund Policy explains when refunds may be issued and how refund requests are reviewed and processed.

Because OBSIDOVIA works with third-party fulfillment and logistics partners, all refund requests must be reviewed by OBSIDOVIA Customer Support before a refund decision is made.

Refund Eligibility

Refunds may be available when an order or product meets the conditions described in this Refund Policy and our Return Policy.

Refund eligibility may depend on the order status, tracking information, product condition, return approval, and the circumstances of the request.

Approved Returns

If your return is approved and the returned item is received and inspected at the authorized return location, an eligible refund may be issued to the original payment method.

Items sent back without prior return authorization may not be eligible for a refund.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, incorrect, or materially different from the product ordered, please contact us as soon as reasonably possible at support@obsidovia.com.

Please include your order number, a description of the issue, and clear photos or videos showing the product, packaging, shipping label when relevant, and the reported problem.

After review, OBSIDOVIA may offer a replacement, reshipment, refund, partial refund, store credit, or another appropriate resolution depending on the circumstances.

Order Not Received

If your order has not arrived within the estimated delivery timeframe, please contact us at support@obsidovia.com.

We will review the tracking information and, when appropriate, contact the carrier or fulfillment partner to investigate the shipment.

If the package is confirmed lost or cannot reasonably be delivered, OBSIDOVIA may offer a replacement, reshipment, refund, or another appropriate resolution.

Packages Marked as Delivered

If tracking information shows that your package was delivered but you cannot locate it, please first check the delivery location, ask household members or neighbors, and contact the carrier for additional delivery information.

If you are still unable to locate the package, contact us at support@obsidovia.com.

Orders marked as delivered by the carrier are not automatically eligible for a refund, but we will review the situation and assist based on the available information.

Cancellations and Refunds

If you wish to cancel an order, contact us as soon as possible at support@obsidovia.com.

If the order has not yet entered processing or fulfillment, we may be able to cancel the order and issue a refund.

Once an order has entered processing, fulfillment, or shipping, cancellation may no longer be possible. In that case, you may request a return after delivery, subject to our Return Policy.

Refund Method

Approved refunds are issued to the original payment method used at checkout.

We cannot issue refunds to a different card, bank account, or payment method unless required by the payment provider or applicable law.

Refund Processing Time

After a refund is approved, OBSIDOVIA typically initiates the refund within 5–10 business days.

Your bank, credit card issuer, or payment provider may require additional time to post the refund to your account.

Processing times imposed by banks and payment providers are outside OBSIDOVIA's control.

Shipping Fees

Original shipping charges are generally non-refundable for customer-initiated returns, such as change of mind, wrong size, wrong color, or ordering the wrong product.

If the refund is related to a damaged, defective, incorrect, or materially different item, shipping-related refunds or other remedies will be reviewed based on the circumstances and applicable law.

Partial Refunds

In some cases, only a partial refund may be issued.

This may apply when a product is returned with signs of use, missing tags, missing packaging, damage after delivery, or does not meet the return conditions.

Non-Refundable Items

The following items may not be eligible for a refund:

• Products that have been worn, washed, used, altered, or damaged after delivery.
• Products returned without prior authorization.
• Products sent to an unauthorized return address.
• Products returned after the applicable return period.
• Gift cards.
• Personalized, customized, or made-to-order products, unless damaged, defective, incorrect, or otherwise required by applicable law.
• Products clearly identified as final sale before purchase, except where a refund is required by applicable law.

Late or Missing Refunds

If you have received confirmation that a refund was issued but have not yet received it, please first check with your bank, credit card issuer, or payment provider.

If the expected processing period has passed and you still have not received the refund, contact us at support@obsidovia.com.

Payment Disputes

If you experience a problem with an order, we encourage you to contact OBSIDOVIA Customer Support first so we can review the issue and try to provide an appropriate resolution.

Nothing in this policy limits any rights you may have under applicable consumer protection laws or the rules of your payment provider.

Contact Us

For refund questions, damaged items, missing orders, or payment-related concerns, please contact OBSIDOVIA Customer Support.

Email: support@obsidovia.com
Response Time: Within 1–2 business days