Customer Care
Contact OBSIDOVIA
Whether you need assistance with an order, have a product question, or would like to discuss a business opportunity, our team is here to help.
Customer Support
For orders, shipping, tracking, returns, refunds, damaged items, or product-related assistance:
Response time: Within 1–2 business days
Support hours: Monday–Friday, excluding public holidays
General Inquiries
For general questions about OBSIDOVIA, our collections, website, or brand:
Order Questions
When contacting us about an existing order, please include your order number and the email address used at checkout.
Shipping & Tracking
Once your order has shipped, you will receive a shipping confirmation email containing tracking information when available.
Some orders may arrive in separate packages depending on product availability and fulfillment location.
Returns & Refunds
Please contact our support team before returning any product. Do not send an item back without first receiving return instructions and authorization from OBSIDOVIA.
Business & Partnerships
For partnerships, collaborations, wholesale opportunities, press, media, or other business-related requests:
