Customer Care
Contact OBSIDOVIA
Need help with your order, shipping, returns, or one of our products? Our support team is here to help.
Customer Support
Email: support@obsidovia.com
Response Time: Within 1–2 business days
Support Hours: Monday–Friday, excluding public holidays
Order Questions
For questions about an existing order, please include your order number and the email address used to place your order.
Shipping & Tracking
Once your order has shipped, you will receive a confirmation email with tracking information when available.
Some orders may ship separately depending on product availability and fulfillment location.
Returns & Refunds
Please contact us before returning any item. Do not send products back without receiving return instructions from our support team.
Business Inquiries
For partnerships, press, or business-related requests, contact us at support@obsidovia.com.
